Home / Complaint Policy
At FEV SERVICES LLC, we take client satisfaction seriously and are committed to resolving any complaints fairly, transparently, and efficiently. If you have any concerns regarding our SEO, Web Development, Digital Marketing, Content Writing, Social Media Management, or PPC services, we encourage you to bring them to our attention promptly.
If you are dissatisfied with any aspect of our services, you may file a complaint through the following channels:
Email: support@fevservices.com
Phone: (405) 215-9584
Contact Form: Available on our official website at www.fevservices.com
Please include the following information when submitting your complaint:
Your full name and preferred contact details
A clear description of the issue or concern
Relevant project or service details (e.g., project name, date of service, service type)
Any supporting files or documentation that may assist in resolving the complaint
Once we receive your complaint, we will acknowledge it within 2 business days. You will receive a confirmation email with a reference number for tracking the complaint and an estimated response timeline.
Our team will promptly review and investigate your concern. The process includes:
Evaluating the details of your complaint
Requesting any further clarification if needed
Consulting internal project notes and team members involved
Providing a resolution or detailed response
We aim to resolve most complaints within 10 business days. If further investigation is required, we will keep you informed and provide an updated timeline.
After the investigation, we will communicate the outcome to you, which may include:
Revisions or corrections to the original deliverable
A refund or partial refund (if applicable and in line with our Refund Policy)
An alternative solution or service credit
If we are unable to meet your expectations, we will discuss possible escalation options.
Should you remain unsatisfied with the resolution provided, you may request to escalate your complaint. A senior manager or department head will conduct a further review and work with you to achieve a fair and appropriate resolution.
All complaints will be handled confidentially. Only personnel directly involved in investigating and resolving the issue will have access to the information. We are committed to protecting your privacy throughout the complaint process.
All feedback and complaints are documented and periodically reviewed to improve our internal processes and client experience. We use client concerns as opportunities to strengthen our service quality and operational standards.
FEV SERVICES LLC reserves the right to update or amend this Complaint Policy at any time. Updates will be reflected on this page with a revised date. Your continued use of our services implies acceptance of any revised policy terms.
If you have any questions regarding this Complaint Policy or would like to file a complaint, please contact us:
Email: support@fevservices.com
Phone: (405) 215-9584
We are committed to providing the highest level of service and addressing any concerns you may have. Your feedback helps us improve, and we appreciate the opportunity to make things right.
By using services from FEV SERVICES LLC, you acknowledge that you have read and understood this Complaint Policy and agree to its terms.
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